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Our Patient Rights & Responsibilities

Our Promise to You

We worked together with you to develop our Patient Declaration of Values. These values tell us what matters most to you in your care experience.

We promise to:

  • Provide you with timely access to high quality care in a safe and comfortable environment
  • Share meaningful information about your plan of care so you can make informed decisions
  • Involve you and those most important to you in your care
  • Listen and respond to your needs in order to build a trusting relationship
  • Care for you with respect, compassion and dignity

Our Commitment to One Another

We all deserve to feel safe and respected

Each one of us has a role in making sure we have a healthy, safe and respectful space for healing at Trillium Health Partners. Together with patients, families, employees, medical professionals and volunteers, we developed our shared expectations of how we treat one another:

  • Respect others and treat them as they would want to be treated
  • Listen and engage to build trust and mutual understanding
  • Involve one another and work as a team
  • Take accountability for our actions and the impact they have on others
  • Learn from our experiences and continuously improve