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How to Contact the Cancer Centres

At your first appointment, we will provide you with a contact number for your primary nurse. If you are not sure which numbers to use, please ask your nurse or cancer doctor which team they belong to.

Use the numbers below to call the Cancer Centres within their clinic hours from Monday to Friday.

Contacts Credit Valley Oncology Team Phone Number Queensway Oncology Team Phone Number
Main Phone Line
If you have general questions or would like to reach a department or service in the Cancer Centre, please use this number.
Radiation Reception Desk
If you would like to confirm or make changes to your Radiation Treatment appointments, please call this number.
905-813-1100 ext. 4411
Rebooking Clerk (Clinic Appointment)
If you want to re-book a clinic appointment with your Oncologist (cancer doctor), please call this number.
905-813-1100 ext. 5159416-521-4110
Rebooking Clerk (Systemic Therapy Appointment including Chemotherapy)
If you want to re-book a systemic therapy (e.g., chemotherapy) appointment, please call this number.
Social Workers, Dietitians
If you want to book or change an appointment with a Social Worker or Dietitian, please call this number.
905-813-1100 ext. 4862905-813-1100 ext. 4862
Medication Access Specialist
If you want to connect with a Medication Access Specialist, please call this number.
905-813-1100 ext. 5059905-813-1100 ext. 5988
Oncology Clinic Pharmacist905-813-1100 ext. 5687905-813-1100 ext. 5720

If I am getting systemic therapy (including chemotherapy), how can I get help with my symptoms?

  • During the day, call REACT
  • In the evening, on weekends or holidays, call CAREchart@home
REACT CAREchart@home
Monday to Friday, 8:00 a.m. –  3:00 p.m.
Phone number:

Please leave a message with your:
  • Name
  • Phone number
  • Reason for your call
Monday to Friday, 4:00 p.m. – 8:30 a.m.
Saturday and Sunday, 24 hours
StatutoryHolidays: 24 hours

Phone number:

What is REACT?

REACT stands for Rapid Evaluation & Assessment of Cancer Treatment. It is a telephone service to help you with symptoms related to your cancer treatment.

REACT can help you if:

  • You are getting systemic therapy (including chemotherapy)
  • You need help with symptoms because of your treatment during the day

What happens when I call REACT?
A nurse from our Cancer Centre will call you back to help you with your symptoms. The nurse may ask you to come to the Cancer Centre to be seen by a nurse or doctor.

REACT is not a walk-in clinic. Always call REACT so that a nurse can find the best and safest way to help you.

What is CAREchart@home?

CAREchart@home is a telephone service to help you with symptoms related to your cancer treatment.

Only use CAREchart@home in the evening, and on weekends or holidays. Please do not use this telephone line during regular clinic hours.